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Here are just some of the highlights from 2023 as we wish you all a peaceful festive period and a happy new year!

On board

We welcomed Tom Quay, Cecelia Hibbert, Charlie Barnes and Laura Creaven to our Board of Trustees and Lydia Horbury joined our senior management team as Bus Users UK's new Director for England

In the driver's seat

We've been working with Ticketer and Women in Transport to improve safety, accessibility and inclusion for women when it comes to using public transport and working in the bus industry  READ MORE

Catching on

2023 was our second year of Catch the Bus Month and we had huge support from operators, industry bodies, charities, community and passenger groups and central and local governments  READ MORE

Improving access

Our 2023 Accessibility Audit showed operators are increasingly working with communities to improve access and, in a brand new report, we examined the accessibility of Welsh bus operator apps

graphic showing the £2 fare cap extension
Fairer fares

The £2 bus fare cap launched in England in January will now run until October 2024 and while it will help to make bus travel more affordable, passengers also need services that are reliable and efficient  READ MORE

Removing barriers

We welcomed the long-awaited announcement that audio and visual displays are to be made mandatory onboard bus and coaches with almost all vehicles having to comply by the end of 2026  READ MORE

Win for Conwy 

Our consultation work in Conwy Valley over the withdrawal of Llew Jones Coaches’ T19 services led directly to an extension of the Fflecsi zone to reduce the impact on local communities  READ MORE

Priority in action

Our work with the Aberdeen Bus Alliance on new bus priority measures has already led to improved punctuality, faster journey times and better frequency and reliability for passengers across the city  READ MORE

Bus champion

During Catch the Bus Month, Sioned Williams AS/MS addressed the Senedd in Wales about the vital importance of protecting and supporting these essential services  READ MORE

Be Bus Kind

We've relaunched our Be Bus kind campaign, reminding people to be patient and give each other space when travelling by bus, particularly in the run up to Christmas

logo for the chartered trading standards institute
ADR excellence

According to our latest audit by the Chartered Trading Standards Institute, Bus Users is achieving best practice in a number of areas as an Alternative Dispute Resolution body for bus and coach services  READ MORE

And finally...

We end the year on a romantic note as the season finale of London Love Stories meets two couples who met and fell in love on the same number 17 London bus from King's Cross to Archway  READ MORE

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