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Accessibility Audit 2023

We're asking bus and coach operators to fill out our short annual accessibility survey to find out what they are doing to improve access to transport so we can share good practice and innovation  READ MORE

Jennie Martin MBE photo by David Mirzoeff
New Chair for Bus Users

Following an illustrious career in transport and technology, Jennie Martin MBE has become Chair of Bus Users UK by a unanimous vote of the Board, succeeding Ben Colson MBE (below)  READ MORE

App accessibility 

As operators increasingly use apps to help passengers plan and make their journeys, the team from Bus Users in Wales has been testing apps from local operators to see how accessible they are  READ MORE

on board screen for audio visual announcements
Removing barriers

Onboard audio and visual announcements are finally to become mandatory on bus and coach services following the long-awaited announcement from the Department for Transport   READ MORE

Government graphic saying £8.8 billion for local transport funding
Boost for local transport

Bus Users has welcomed the announcement by Chancellor Jeremy Hunt in his Spring Budget that nearly £9 billion is being made available to improve sustainable local transport  READ MORE

Government Levelling-up logo
Levelling up?

In our response to the Levelling-up and Regeneration Bill: reforms to national planning policy we make the case for prioritising access to shared, active and sustainable transport  READ MORE

Problem solved

When a bus service in Scotland consistently refused travel to a wheelchair user with her pram and carer, Bus Users stepped in to find a workable solution for both the passenger and the operator  READ MORE

To the rescue

Passengers have praised Stagecoach bus driver Mohammad Ismail who raced to the aid of a family in distress when the father lost consciousness while having a heart attack  READ MORE

Bus Back Better

A new report from the Transport Committee argues that greater focus and investment are needed to realise the ambitions of the National Bus Strategy and build a network fit for the post-pandemic world   READ MORE 

Gender + Bus

With 13% of people having experienced sexual harassment on public transport, a new research project is exploring what policies and practices are being used to tackle this issue in Wales and the UK   READ MORE

Digital exclusion

A new report from London Travelwatch has found that an over-reliance on technology to use public transport is a barrier to travel for 1.5 million Londoners without access to a smartphone or the internet  READ MORE

Pursuit of excellence

The Government's new Bus Centre of Excellence promises to 'upskill, recruit and retain' a new generation of bus professionals to drive forward more reliable, affordable and cleaner bus services   READ MORE

Pay like a pro

A new light-hearted video campaign from First Bus hopes to boost passenger numbers after a survey found 22% of people in Glasgow lacked the confidence to travel by bus  READ MORE

Neighbourhood wish-list

Bus stops topped a list of the amenities Britons most want to have within a 15 minute walk of their home according to data from YouGov, coming ahead of pharmacies and GP surgeries   READ MORE

Ben Colson MBE photo by David Mirzoeff

We bid a fond and grateful farewell to Ben Colson MBE who has stepped down as Chair of Bus Users UK having played a pivotal role in transforming the organisation into a champion of accessible transport  READ MORE

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