Last year we successfully resolved over 800 complaints on behalf of passengers. You can find out more about our work to improve services and access to transport in our 2021/22 annual report Read more

The findings of our Accessibility Audit have been published in Coach and Bus Week magazine with some key recommendations for operators to improve accessibility for everyone  Read more

In our submission to Welsh Government's White Paper on bus services we have called for meaningful consultation and for communities to be at the heart of new bus legislation  Read more

We've been working with the Diversity and Inclusion Group on a new resource designed to showcase diversity and ensure employees in the bus and coach industry feel included and respected  Read more

Bus Users Director for Wales, Barclay Davies, joined a webinar panel on bus services in Wales focusing on the passenger perspective, what communities need, and the challenges facing operators  Read more

Following feedback from nearly 9,000 people who took part in Go North East's recent consultation, the operator has changed its plans and many lifeline bus services have now been saved  Read more

To better understand some of the challenges facing bus passengers Laurie Pitt, Programme Manager with Bus Users, set out to gain some first-hand experience of travelling as a person with sight loss  Read more

Bus Users has called on Government to exceed rather than meet what the charity describes as 'business-as-usual' environmental targets in order to improve air quality and achieve decarbonisation Read more

The Sustainable Transport Alliance, which includes Bus Users, has strengthened its call for a shift to public, shared and active travel in its response to DEFRA's Environmental Targets consultation  Read more

Bus Users kicked off Scotland's first ever Bus Week with an event at Edinburgh College to find out what people think of local bus services and to promote the benefits of free bus travel for the under 22s   Read more

We were in Merthyr Tydfil and Rhymney recently with representatives from Stagecoach South Wales to hear what people who live, work and study in the area had to say about their local bus services  Read more

Bus Users has welcomed news from Scottish Government that an additional £25.7m of funding will be made available to support the bus industry as it navigates its way out of the pandemic  Read more

16 year old wheelchair user James Casserly has set himself the challenge of travelling across all 32 counties of Ireland by public transport to see how accessible his travels are to wheelchair users  Read more

Bus Users has become an official supporter of CiTTi Live, an exciting new platform to share expertise and exchange news and views on the latest trends in urban mobility  Read more