Norfolk's Konectbus is just one of the operators pulling out all the stops for passengers this Christmas

Happy holidays

Well done and a huge thank you to all the operators and their staff running services over Christmas and the new year. Thanks also for the reduced fares and special offers, making sustainable transport even more accessible over the festive period.

Accessibility Audit

Bus Users, in partnership with Disability Rights UK, is launching the UK's first bus accessibility audit in January 2022 to find out what operators are doing to improve travel for passengers. Keep an eye out for details.

The COP26 logo showing part of the earth
Putting sustainable transport on the map

The Sustainable Transport Alliance event at this year's COP26 Climate Change Conference saw public transport and active travel included in the Glasgow Climate Pact  Read more

Bus service squeeze

As the bus driver shortage continues to take its toll on services, Claire Walters has been doing the rounds on radio to talk about the impact on passengers, including Radio 4's You & Yours Listen here

Levelling down

Bus Users was one of 80 signatories calling on Chancellor Rishi Sunak to extend the Covid-19 bailout for TfL on the grounds it would hold back the UK's economic recovery  Read more

Spreading the message

We've been supporting a new research project from the Universities of Southampton and Newcastle looking at how to get people back on board the bus with online events and a series of short, animated films  Read more

Impact of Covid on passengers

With the tightening of Covid restrictions, weekly travel surveys from Transport Focus show how mask wearing, visible onboard cleaning and information about busy services can all help address the growing nervousness from passengers around bus and rail travel Read more

Dawn Badminton-Capps pictured on promotional material for ZC3
Taking the carbon out of commuting

Hundreds of people turned up and logged on to ZC3 to hear panellists including our own Dawn Badminton-Capps explore the challenges and solutions to making zero carbon commuting a reality Watch ZC3 in full

UK Bus & Coach Awards logo
Rewarding excellence

In a change to its usual format, this year's UK Bus and Coach Awards combined to recognise the great work being done by transport staff and operators who go above and beyond for their passengers Read more

Graphic design of a pedestrianised Union Street
Bus ban a blow for business

Over 1,000 passengers have responded to an online survey by First Aberdeen calling for the re-opening of Union Street, with many threatening to abandon shops and businesses in the area entirely  Read more

Photo of Claire Walters CEO of Bus Users
Responding to demand

In a panel discussion for 'Beyond BSIPS' Claire Walters has called for a complete rethink of Demand Responsive Transport to ensure it adapts to our changing needs. You can watch the event here in full Beyond BSIPs

The little things

Grace took time out to write a thank you note to her Ballater Stagecoach bus driver for 'getting us home safe' adding 'I also love how you always say "hello" I hope you have a great Christmas!". You too Grace.

Penny Ibbott pictured on board a bus
Around the UK in 40 days

75 year old grandmother Penny Ibbott has made a 2,200 mile, six-week bus journey around the UK using her free bus pass, and raising £2,500 for St Wilfrid's Hospice in honour of her late husband Read more

Hands, face, space

As passengers in England are once again required to wear face coverings on public transport, we're reminding everyone on board to respect each other, particularly those of us unable to wear a mask #BeBusKind

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