On board journey display

Onboard travel announcements to become mandatory on bus and coach services


Bus Users UK has welcomed the long-awaited announcement that audio and visual displays are to be made mandatory on bus and coaches.

The charity has worked closely with the Department for Transport on the regulation that will require almost every local bus or coach service to provide displays identifying the route and direction, each upcoming stop, and the beginning of any diversions.

The Government is supporting industry to upgrade their vehicles with £4.65 million in funding for the smallest bus and coach companies, and the changes will be implemented gradually, with almost all vehicles required to comply by October 2026.

At present, there is patchy provision across the country, with only 30% of buses outside London providing this information, which can be a major barrier for disabled people wanting to travel by bus or coach.

Clear audible and visible information will also benefit non-disabled people, helping those who are travelling on an unfamiliar bus route, and giving passengers confidence that they will not be left stranded at the wrong stop late at night.

Roads and Accessibility Minister Richard Holden said: “Everyone deserves to take the bus with confidence, and this is a massive boost for passenger independence.

“Simple and effective audible and visible information should be a baked-in feature of a modern bus service to help people reach their destination, wherever they travel in Great Britain.”

To ensure the information provides real-life benefits, the Department for Transport has worked closely with disabled passengers, user groups and the bus and coach sector, whilst giving operators the flexibility to choose solutions suitable for their services.

The AV aids will include ensuring audio is available through induction loop systems, and all new vehicles introduced after October 2024 must also include visible information which can be seen by a wheelchair user when travelling in a rearward facing wheelchair space.

Bus Users 2023-05-03T13:14:59+01:00