We’re recruiting a Complaints Administrator to support passengers across Scotland
The role is home-based, full-time and varied, with a mix of complaint handling, administration and organising public and online events to help improve people’s experiences of public transport.
You’ll be resolving passenger issues with their bus services, working as part of a supportive team and ensuring that the people who contact us receive a helpful, professional and supportive service. This is not a call centre role – it requires someone who can listen, investigate concerns, solve problems and build positive relationships with the people they support.
So if you’re a natural problem solver with excellent communication skills, strong organisational abilities and a positive, approachable attitude, we’d love to hear from you. Complaint-handling and administration experience would be an advantage but not essential.
Click here for full details, job description and application process