Your privacy
We take your privacy very seriously and aim to comply with the General Data Protection Regulation (GDPR)
It covers how businesses collect and handle personal data and ensures everyone can access, correct, delete and restrict the use of their data at any time. It also lays out strict guidelines around consent.
How we use your information
We’ll use your information to advise you on your rights as a passenger, to resolve your complaint and update you on progress, to support you as a branch or affiliate, and to keep you informed of our work.
- We will make it clear to you in advance what information we hold and why
- We will only keep your information for as long as is necessary
- And we will ensure your information is kept securely and confidentially.
If you contact us with a complaint, we may need to pass your details on to the organisation involved so they can address the problem. Unless you tell us otherwise, or the information is sensitive, we’ll assume we have your consent.
If you’re making a complaint or acting on behalf of someone else, we’ll need you to confirm in writing that you have their authority.
Changing your data
You can ask to see, change or remove whatever data we hold on you, at any time. To change your data preferences simply contact us on 0300 111 0001 email enquiries@bususers.org or write to us at the address below.
Cookies
We use cookies to make our website work and to understand how it’s used. You can accept all cookies, reject non-essential cookies, or manage your preferences by interacting with the cookie consent banner on our site.
The cookies we use on our website are categorised as follows:
Functional
These cookies are necessary for the website to function properly. They enable core features such as security, accessibility, and page navigation. These cookies cannot be switched off.
Preferences
These cookies allow the website to remember choices you make to provide a more personalised experience.
Statistics
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing
These cookies are used to track visitors across websites and may be set by us or by third-party providers.
More information
Our Data Protection Registration Number is Z350746X
If you have a complaint about how we handle your data, contact the Information Commissioner’s Office
If you’d like more information on our privacy policy or our use of cookies, contact us on 0300 111 0001 email enquiries@bususers.org or write to us at Bus Users UK, 22 Greencoat Place, London SW1P 1PR