Privacy and cookie policy

Your privacy

We take your privacy very seriously and aim to comply with the General Data Protection Regulation (GDPR)

It covers how businesses collect and handle personal data and ensures everyone can access, correct, delete and restrict the use of their data at any time. It also lays out strict guidelines around consent.

How we use your information

We’ll use your information to advise you on your rights as a passenger, to resolve your complaint and update you on progress, to support you as a branch or affiliate, and to keep you informed of our work.

  • We will make it clear to you in advance what information we hold and why
  • We will only keep your information for as long as is necessary
  • And we will ensure your information is kept securely and confidentially.

If you contact us with a complaint, we may need to pass your details on to the organisation involved so they can address the problem. Unless you tell us otherwise, or the information is sensitive, we’ll assume we have your consent.

If you’re making a complaint or acting on behalf of someone else, we’ll need you to confirm in writing that you have their authority.

Changing your data

You can ask to see, change or remove whatever data we hold on you, at any time. To change your data preferences simply contact us on 0300 111 0001 email or write to us at the address below.


This site uses cookies, which are tiny files downloaded to your computer to improve your experience. You can block cookies but this can affect the site’s functionality

How we use cookies

Google Analytics is one of the most used and trusted analytics solutions on the web. It helps us to understand how you use the site so we can improve your experience. We can track things such as how long you spend on the site and the pages you visit.

We also use cookies for our online forms. We ask for certain information so we can handle your enquiry or complaint promptly.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and other websites.

More information

  • Our Data Protection Registration Number is Z350746X
  • If you have a complaint about how we handle your data, contact the Information Commissioner’s Office
  • If you’d like more information on our privacy policy or our use of cookies, contact us on 0300 111 0001 email
Bus Users 2022-03-23T20:25:24+00:00