We take your privacy very seriously and aim to comply with the General Data Protection Regulation (GDPR)
It covers how businesses collect and handle personal data and ensures everyone can access, correct, delete and restrict the use of their data at any time. It also lays out strict guidelines around consent.
How we use your information
Weâ€™ll use your information to advise you on your rights as a passenger, to resolve your complaint and update you on progress, to support you as a branch or affiliate, and to keep you informed of our work.
- We will make it clear to you in advance what information we hold and why
- We will only keep your information for as long as is necessary
- And we will ensure your information is kept securely and confidentially.
If you contact us with a complaint, we may need to pass your details on to the organisation involved so they can address the problem. Unless you tell us otherwise, or the information is sensitive, weâ€™ll assume we have your consent.
If youâ€™re making a complaint or acting on behalf of someone else, weâ€™ll need you to confirm in writing that you have their authority.
Changing your data
You can ask to see, change or remove whatever data we hold on you, at any time. To change your data preferences simply contact us on 0300 111 0001 email firstname.lastname@example.org or write to us at the address below.
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- Our Data Protection Registration Number is Z350746X
- If you have a complaint about how we handle your data, contact the Information Commissionerâ€™s Office