Woman on a bus resting her head on her arms


Millions of people rely on bus and coach services every day – we make sure their complaints are dealt with fairly

Find out more

If you’re not happy with the way an operator has handled your complaint, we can help

We are an approved Alternative Dispute Resolution (ADR) body for the bus and coach industry.

Our complaints service is free of charge and our dedicated teams in England, Scotland and Wales will make sure your complaint is dealt with fairly, and as quickly as possible.

Logo for the Chartered Trading Standards Institute (CTSI)


Graphic to illustrate passenger rights

Your rights

Wherever your journey takes place, whether it’s in the UK or Europe, you have the right to safe travel and fair treatment.

Find out more
Bus Users 2024-03-12T12:18:44+00:00