Complaints process
Find everything you need to know about making a complaint.
We are an approved Alternative Dispute Resolution (ADR) body for the bus and coach industry.
Our complaints service is free of charge and our dedicated teams in England, Scotland and Wales will make sure your complaint is dealt with fairly, and as quickly as possible.
Wherever your journey takes place, whether it’s in the UK or Europe, you have the right to safe travel and fair treatment.
Find out more