Get involved
Bus user groups work to improve services for passengers in their area
What we do
We work to make sure everyone has access to reliable and affordable services. We resolve complaints, run events and work with operators, local authorities and government to improve bus and coach services for everyone
Resolving complaints
If you’re not happy with the way a bus or coach operator has handled your complaint, we’re here to help.
Make a complaintYour rights
Everyone has the right to a safe journey and to be treated fairly. Find out exactly what your passenger rights are.
Read more
Events
We run drop-in events across the UK so you can meet and speak to the people who run your local bus services.
Passenger events
