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Passengers

Accessible, reliable transport is good for us, good for our communities and good for society

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What we do

We work to make sure everyone has access to reliable and affordable services. We resolve complaints, run events and work with operators, local authorities and government to improve bus and coach services for everyone

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Resolving complaints

If you’re not happy with the way a bus or coach operator has handled your complaint, we’re here to help.

Make a complaint

Your rights

Everyone has the right to a safe journey and to be treated fairly. Find out exactly what your passenger rights are.

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Graphic to illustrate Bus Users events

Events

We run drop-in events across the UK so you can meet and speak to the people who run your local bus services.

Passenger events

Get involved...

Get involved
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Bus user groups work to improve services for passengers in their area

Time for change
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You can make a positive change to transport in your local community

Keep up to date
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Sign up to our newsletter for the latest transport and passenger news

Be informed
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Our resources cover a range of issues and are completely free to download

Support our work
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Help us improve services and make transport accessible to everyone

Find out more
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All you need to know about bus and coach travel in just a few clicks

Bus Users 2023-12-08T13:52:58+00:00