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Accessible, reliable transport is good for us, good for our communities and good for society

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What we do

We work to make sure everyone has access to reliable and affordable services. We resolve complaints, run events and work with operators, local authorities and government to improve bus and coach services for everyone

Graphic to illustrate making a complaint

Resolving complaints

If you’re not happy with the way a bus or coach operator has handled your complaint, we’re here to help.

Make a complaint

Your rights

Everyone has the right to a safe journey and to be treated fairly. Find out exactly what your passenger rights are.

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Graphic to illustrate Bus Users events


We run drop-in events across the UK so you can meet and speak to the people who run your local bus services.

Passenger events

Get involved...

Get involved
People waiting at busy urban bus stop

Bus user groups work to improve services for passengers in their area

Time for change
Young girl on a bus with a man and small child in the background

You can make a positive change to transport in your local community

Keep up to date
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Sign up to our newsletter for the latest transport and passenger news

Be informed
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Our resources cover a range of issues and are completely free to download

Support our work
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Help us improve services and make transport accessible to everyone

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Three women are in a bus shelter looking at a mobile phone together. A bus is passing by.

All you need to know about bus and coach travel in just a few clicks

Bus Users 2024-07-03T15:34:02+01:00