Our team

A solicitor by profession, Joan is a staunch advocate for affordable, reliable transport and has dedicated much of her career to promoting transport equality. Joan became the first woman to hold the position of Scotland Traffic Commissioner from 2003 until 2019 when she was awarded an OBE for services to transport in Scotland and for road safety. Until recently, Joan was Independent Chair of the Glasgow Bus Partnership Steering Group and in 2022 she was appointed Chair of Transaid, the logistics industries’ international development charity dedicated to safe, available and sustainable transport with focus on sub-Sahara Africa.

Jeff worked in the Civil Service before becoming a local contact and advocate for passengers of First Eastern Counties Buses. Jeff joined the Board of Bus Users UK in 2011 and has supported the organisation through its transition from membership body to registered charity and approved Alternative Dispute Resolution Body for the bus and coach industry. In 2013 Jeff established and became Chairman of the Norfolk Bus Forum, championing inclusive local bus services and has acted as a judge for the UK Bus Awards.

Harry’s career in banking spanned four decades culminating in an advisory role to Government on the 2006 Charities Act. As well as being an active member of his local church and Treasurer of a local conservation and education charity, Harry is Chair of the East Lothian Community Rail Partnership and a long-standing volunteer with the Omnibus Society, becoming Lifetime Vice President in 2018. Harry joined the Board of Bus Users UK in 2015 and has written two books and numerous articles on buses.

Charlie is a qualified Transport Manager and Assistant Engineering Manager with a wide understanding of the market forces, regulatory framework and developing technologies of the bus industry. As well as being a founder member of the Women in Transport Diversity & Inclusion Bus Group, Charlie is passionate about the move to Net Zero and a keen advocate of inclusive policy and practice. As Innovation Project Lead on Consumer Vulnerability at UK Power Networks, Charlie has been researching the impact of transport/fuel/water/data poverty on lower income groups.

Laura has a background in PR and currently works in trust fundraising for St Basils, a charity working with young homeless people. Laura is extremely active in her local community in Birmingham on a range of projects, including as bus passenger champion for Transport for West Midlands. Laura is a passionate advocate for buses and is committed to ensuring they are given equal priority alongside other shared and active travel options.

Tom is CEO of Passenger, a customer experience platform advocating for shared, sustainable transport. Passenger produces digital apps and websites for operators and local authorities and has a strong understanding of industry-based technology, a commitment to the human needs being served by it and a desire to make public transport a genuinely attractive alternative to the car. Tom gave up his own car and gets around his home town of Bournemouth by bus and cycle.

Jenny is a keen advocate for shared, equitable and sustainable transport that serves all sectors of society. Before retiring in January 2023, Jennie was Secretary General of ITS (Intelligent Transport Systems) UK a membership organisation that works to deliver the benefits of ITS in terms of economic efficiency, transport safety and environmental impact. Alongside her role on the Board of Bus Users UK, Jennie is the Ambassador of the Network of National ITS Associations, Vice President and Trustee of CILT International and a Trustee of PACTS. In 2023, Jennie was awarded an MBE for services to transport technology.

Lydia was appointed Bus Users UK Chief Executive in October 2025 having joined the organisation in 2023 as Director for England. With a background in marketing and public relations, Lydia began her career in transportation before taking up senior management and leadership positions in the education sector. Lydia is committed to advocating for passengers and working alongside all those involved in the bus and coach industry to make sustainable transport accessible to everyone.

In addition to being part of the Department for Transport’s Steering Group on Enhanced Partnerships, Lydia’s roles include:

Chair 

• Transport for West Midlands Enhanced Partnership Board
• Warwickshire Enhanced Partnership Board

Board / Member 

• Women in Transport Diversity and Inclusion Bus Group
• Women in Bus and Coach Northern Steering Group
• Accessible Travel Charter
• Bus Stop Standards Working Group
• Sustainable Transport Alliance

advisory board member

• Bus Centre of Excellence

Barclay became Bus Users UK Director for Wales in 2018 having joined as Deputy Officer in 2004. Barclay has a background in the banking and cooperative sectors where diversity and engagement with communities was a key focus. A passionate advocate of passenger rights, Barclay works closely with Welsh Government and operators to ensure the needs of passengers and communities are properly considered when developing services. Barclay was awarded an OBE in 2022 for services to Public Transport.

Barclay is the Bus Users UK representative to:

• The European Passengers Federation
• TrawsCymru Delivery Groups
• Transport for Wales Bus Reform Industry Panel

Greig joined Bus Users UK in 2013, becoming Director for Scotland in 2019. With experience across the private, public and third sectors, Greig works closely with Scottish Government, the Traffic Commissioner for Scotland, local authorities, Regional Transport Partnerships and bus operators, to ensure passengers have access to high quality and reliable bus services. Greig has also forged strong business links with other key stakeholders, to improve transport accessibility across Scotland.

Becky became Bus Users UK’s Director for England in 2025. With a background in education, advocacy and stakeholder collaboration, and a Master’s degree in International Relations, Becky has a deep appreciation of the power of public transport to shape lives and connect communities. Becky works with transport bodies, central and local government, local groups and NGOs across England to advocate for passengers and improve services for everyone.

Becky’s current roles include:

Chair

• South Yorkshire Mayoral Combined Authority Enhanced Partnership Passenger Forum
• Transport for West Midlands Bus Alliance Board

Member

• Bus Stop Standard Working Group
• North East Combined Authority Bus Partnership Board
• Plymouth Enhanced Partnership Bus Forum
• South Yorkshire Mayoral Combined Authority Enhanced Partnership Board
• York Enhanced Partnership Bus Forum