People on a busy street

Our team

Our Board and Senior Management Team are committed to ensuring that transport is accessible and inclusive

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Our Board

Jennie Martin MBE, Chair

Jennie Martin, Chair Bus Users UK

Jenny is a keen advocate for shared, equitable and sustainable transport that serves all sectors of society. Before retiring in January 2023, Jennie was Secretary General of ITS (Intelligent Transport Systems) UK a membership organisation that works to deliver the benefits of ITS in terms of economic efficiency, transport safety and environmental impact. Alongside her role on the Board of Bus Users UK, Jennie is the Ambassador of the Network of National ITS Associations, Vice President and Trustee of CILT International and a Trustee of PACTS. In 2023, Jennie was awarded an MBE for services to transport technology.


Joan Aitken OBE FCILT

Portrait of Joan Aitken OBE

A solicitor by profession, Joan is a staunch advocate for affordable, reliable transport and has dedicated much of her career to promoting transport equality. Joan became the first woman to hold the position of Scotland Traffic Commissioner from 2003 until 2019 when she was awarded an OBE for services to transport in Scotland and for road safety. Until recently, Joan was Independent Chair of the Glasgow Bus Partnership Steering Group and in 2022 she was appointed Chair of Transaid, the logistics industries’ international development charity dedicated to safe, available and sustainable transport with focus on sub-Sahara Africa.

Jeff Anderson, Trustee/Director

Jeff Anderson-Board

Jeff worked in the Civil Service before becoming a local contact and advocate for passengers of First Eastern Counties Buses. Jeff joined the Board of Bus Users UK in 2011 and has supported the organisation through its transition from membership body to registered charity and approved Alternative Dispute Resolution Body for the bus and coach industry. In 2013 Jeff established and became Chairman of the Norfolk Bus Forum, championing inclusive local bus services and has acted as a judge for the UK Bus Awards.

Harry Barker, Trustee/Director

Harry Barker - Board

Harry’s career in banking spanned four decades culminating in an advisory role to Government on the 2006 Charities Act. As well as being an active member of his local church and Treasurer of a local conservation and education charity, Harry is Chair of the East Lothian Community Rail Partnership and a long-standing volunteer with the Omnibus Society, becoming Lifetime Vice President in 2018. Harry joined the Board of Bus Users UK in 2015 and has written two books and numerous articles on buses.

Charlie Barnes, Trustee/Director

Charlie Barnes, Trustee of Bus Users UK

Charlie is a qualified Transport Manager and Assistant Engineering Manager with a wide understanding of the market forces, regulatory framework and developing technologies of the bus industry. As well as being a founder member of the Women in Transport Diversity & Inclusion Bus Group, Charlie is passionate about the move to Net Zero and a keen advocate of inclusive policy and practice. As Innovation Project Lead on Consumer Vulnerability at UK Power Networks, Charlie has been researching the impact of transport/fuel/water/data poverty on lower income groups.

Laura Creaven , Trustee/Director

Laura has a background in PR and currently works in trust fundraising for St Basils, a charity working with young homeless people. Laura is extremely active in her local community in Birmingham on a range of projects, including as bus passenger champion for Transport for West Midlands. Laura is a passionate advocate for buses and is committed to ensuring they are given equal priority alongside other shared and active travel options.

Cecelia Osakwe Hibbert, Trustee/Director

Portrait shot of Cecelia Osakwe Hibbert, Local Councillor and Trustee of Bus Users UK

Cecelia (CeeCee) is an elected councillor who has served on Wolverhampton’s Transport Committee for four years, as well as being a sports teacher and qualified FA referee. Cecelia is an enthusiastic bus user and has run local events, including during Catch the Bus Month, in partnership with Bus Users. She is an active member of her community with a deep understanding of transport poverty and its impact on loneliness and social exclusion, particularly in relation to lower-income and ethnic minority groups.

Tom Quay, Trustee/Director

Head shot of Tom Quay, Trustee of Bus Users UK and CEO of Passenger

Tom is CEO of Passenger, a customer experience platform advocating for shared, sustainable transport. Passenger produces digital apps and websites for operators and local authorities and has a strong understanding of industry-based technology, a commitment to the human needs being served by it and a desire to make public transport a genuinely attractive alternative to the car. Tom gave up his own car and gets around his home town of Bournemouth by bus and cycle.

Our Senior Team

Claire Walters, Chief Executive

Claire Walters CEO Bus Users UK

Claire joined Bus Users UK as Chief Executive in 2012. A champion of social inclusion, Claire has worked extensively with marginalised groups to improve access to life’s opportunities. Under her leadership, Bus Users has become a registered charity and a leading voice for accessible transport, as well as a founding member of the Sustainable Transport Alliance and the only approved Alternative Dispute Resolution Body for bus and coach passengers. In 2021 Claire was appointed Disability and Access Ambassador for the bus and coach industry by the Cabinet Office.

Barclay Davies OBE, Director for Wales

Barclay became Bus Users UK Director for Wales in 2018 having joined as Deputy Officer in 2004. Barclay has a background in the banking and cooperative sectors where diversity and engagement with communities was a key focus. A passionate advocate of passenger rights, Barclay works closely with Welsh Government and operators to ensure the needs of passengers and communities are properly considered when developing services. Barclay was awarded an OBE in 2022 for services to Public Transport.


Lydia Horbury, Director for England

Portrait shot of Lydia Horbury, Bus Users UK Director for England

Lydia was appointed Bus Users UK Director for England in 2023. With a background in marketing and public relations, Lydia began her career in transportation before taking up senior management and leadership positions in the education sector. Lydia is committed to advocating for passengers and working alongside all those involved in the bus and coach industry to make sustainable transport accessible to everyone.

Greig Mackay, Director for Scotland

Greig Mackay

Greig joined Bus Users UK in 2013, becoming Director for Scotland in 2019. With experience across the private, public and third sectors, Greig works closely with Scottish Government, the Traffic Commissioner for Scotland, local authorities, Regional Transport Partnerships and bus operators, to ensure passengers have access to high quality and reliable bus services. Greig has also forged strong business links with other key stakeholders, to improve transport accessibility across Scotland.

Bus Users 2024-07-12T11:33:33+01:00