Three women are in a bus shelter looking at a mobile phone together. A bus is passing by.

Our mission

We’re on a mission to bring people together through accessible, inclusive transport

Find out more

Our vision is that all communities have access to the best possible transport links

We work to…

  • make public transport inclusive and accessible
  • promote high standards of transport planning and delivery
  • raise awareness of the effects of transport poverty on loneliness, isolation and social exclusion
  • resolve passenger complaints and improve services

We are…

  • a charity registered in England and Wales (1178677) and in Scotland (SC049144)
  • an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers
  • the nominated body for dealing with complaints under the Passenger Rights Regulation
  • a member of the Sustainable Transport Alliance
  • a Company Limited by Guarantee (04635458)

More about us

What we do
Smiling young woman and child

We’re helping to improve transport for everyone

Get on board
Child and family on board a bus

We can all do our bit to protect local services

Keep up
Single man sitting on a bus reading a tablet

Catch up on our work and the latest passenger news

Bus Users 2023-08-11T16:07:42+01:00