Small child on bus holding parent's hand

Our mission

We’re on a mission to bring people together through accessible, inclusive transport

Find out more

Our vision is that all communities have access to the best possible transport links

We work to…

  • make public transport inclusive and accessible
  • promote high standards of transport planning and delivery
  • raise awareness of the effects of transport poverty on loneliness, isolation and social exclusion
  • resolve passenger complaints and improve services

We are…

  • a charity registered in England and Wales (1178677) and in Scotland (SC049144)
  • an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers
  • the nominated body for dealing with complaints under the Passenger Rights Regulation
  • a member of the Sustainable Transport Alliance
  • a Company Limited by Guarantee (04635458)

More about us

What we do
Woman with her carer playing with a dog outside

We’re helping to improve transport for everyone

Get on board
Child and family on board a bus

We can all do our bit to protect local services

Keep up
Man reading newspaper on a bus

Catch up on our work and the latest passenger news

Bus Users 2023-12-04T16:37:16+00:00