Helping passengers
Our mission is to make transport even more accessible and inclusive
Public transport brings people together, improves health and wellbeing, and opens the door to life’s opportunities
We want everyone to have access to the best possible transport links, wherever they are, and whatever their needs may be.
Our work makes a difference
From monitoring services and resolving complaints to championing passenger rights, we’re improving transport for communities across the UK.
Find out more about our work and impact
Impact Report 2024/25
Getting people on board
We want reliable, affordable and sustainable travel to be accessible to everyone because it’s good for us, good for our communities and good for the environment
CampaignsResolving complaints
We make sure passenger complaints are dealt with quickly and fairly. If you’re not happy with the way an operator has handled your complaint, get in touch
Handling your complaints
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