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Our impact

Transport is a lifeline and we work to make sure it’s accessible and inclusive

Find out more

Public transport brings people together, improves health and wellbeing, and opens the door to life’s opportunities

We want everyone to have access to the best possible transport links, wherever they are, and whatever their needs may be

Public transport is a lifeline – by working to improve services we’re making a real difference to communities across the UK. Find out how

Annual Impact Report 2022/23
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Helping passengers
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Our mission is to make transport even more accessible and inclusive

Supporting operators
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We work closely with operators and government to improve services for everyone

Sharing knowledge
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Find out more about our work through our reports and free resources

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Getting people on board

We want reliable, affordable and sustainable travel to be accessible to everyone because it’s good for us, good for our communities and good for the environment


Resolving complaints

We make sure passenger complaints are dealt with quickly and fairly. If you’re not happy with the way an operator has handled your complaint, get in touch

Handling your complaints
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Keep up to date

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Bus Users 2024-07-03T15:30:59+01:00