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Our impact

Transport is a lifeline and we work to make sure it’s accessible and inclusive

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Public transport brings people together, improves health and wellbeing, and opens the door to life’s opportunities

We want everyone to have access to the best possible transport links, wherever they are, and whatever their needs may be

Helping passengers
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Our mission is to make transport even more accessible and inclusive

Supporting operators
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We work closely with operators and government to improve services for everyone

Sharing knowledge
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Find out more about our work through our reports and free resources

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Getting people on board

We want reliable, affordable and sustainable travel to be accessible to everyone because it’s good for us, good for our communities and good for the environment


Resolving complaints

We make sure passenger complaints are dealt with quickly and fairly. If you’re not happy with the way an operator has handled your complaint, get in touch

Complaint handling
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Keep up to date

Find out more about our work and the latest passenger news and subscribe to our free newsletter

Bus Users 2023-12-08T13:49:56+00:00