Find out more about our work with operators to improve services for everyone
When it comes to meeting your legal and ethical duties to passengers, we can help
Unlike commercial bodies, our ADR (Alternative Dispute Resolution) services are offered free to the operators who subscribe to us.
Our work as the National Enforcement Body on passenger rights ensures operators comply fully with UK law and avoid substantial fines. We also undertake Compliance Monitoring in Scotland and Wales and, with the exception of our bespoke training packages, our services come at no additional cost to operators.
The price of a subscription to Bus Users is based on our detailed research into fleet numbers held by Traffic Commissioners and the figures published by operators themselves.
Find out how we can support your work using the form below