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Alternative Dispute Resolution

When it comes to meeting your legal and ethical duties to passengers, we can help

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Our Alternative Dispute Resolution service is required in law and we are the only approved  body specifically for the bus and coach industry


Unlike commercial bodies, our ADR (Alternative Dispute Resolution) services are offered free to the operators who subscribe to us.

Our work as the National Enforcement Body on passenger rights ensures operators comply fully with UK law and avoid substantial fines. We also undertake Compliance Monitoring in Scotland and Wales and, with the exception of our bespoke training packages, our services come at no additional cost to operators.

The price of a subscription to Bus Users is based on our detailed research into fleet numbers held by Traffic Commissioners and the figures published by operators themselves.

If you’re a bus or coach operator and you’d like to know more, use the form below

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Our impact
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Find out more about our work with operators to improve services for everyone

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Our guides are free to download and can help improve your services

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    Bus Users 2024-03-14T10:39:50+00:00