Female bus driver in action


More people take the bus than any other form of public transport. We work with operators to improve services for everyone

Find out more
Graphic to illustrate making a complaint

Resolving disputes

Bus and coach operators are legally required to offer passengers Alternative Dispute Resolution. We are the only approved body specifically for the bus and coach industry – find out how we can help


Adding value to bus and coach services

Meet your passengers
People seated together at an event

Our events are a great opportunity to engage with local communities and find out what your passengers really think

Keep up-to-date
Single man sitting on a bus reading a tablet

Sign up to our electronic newsletter to find out more about our work in support of bus and coach services

Be informed
Woman with young child looking at a tablet on a bus

Our resources are free to download and will help you meet your legal and ethical responsibilities to passengers

Bus Users 2023-08-14T16:44:40+01:00