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More people take the bus than any other form of public transport. We work with operators to improve services for everyone

Find out more

We add value to the work of operators through our campaigning, advocacy and unique passenger insight


Our complaints handling, bus compliance monitoring, passenger rights work and community engagement is helping to improve services and protect them for the future

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Resolving disputes

Bus and coach operators are legally required to offer passengers Alternative Dispute Resolution. We are the only approved body specifically for the bus and coach industry – find out how we can help

Dispute Resolution

BSIPs and EPs

Our resources can help you develop effective Bus Service Improvement Plans and Enhanced Partnerships that work for you and your passengers

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Adding value to bus and coach services

Meet your passengers
People seated together at an event

Our events are a great opportunity to engage with local communities and find out what your passengers really think

Keep up to date
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Sign up to our electronic newsletter to find out more about our work in support of bus and coach services

Be informed
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Our resources are free to download and will help you meet your legal and ethical responsibilities to passengers

Bus Users 2024-03-12T12:22:01+00:00