Bus Users to register as Alternative Dispute Resolution body

Bus Users to register as Alternative Dispute Resolution body

Chair of Bus Users UK and former Transport Minister Norman Baker has today announced that Bus Users UK will be registering as an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers. 

ADR protects the rights of the consumer and provides a quicker and cheaper alternative to the court system when a consumer is unable to resolve a dispute directly with a retailer or service provider.

Norman Baker said: “Bus and coach operators are now required, by law, to make passengers aware of an approved ADR Body for their complaints. This will give passengers greater protection and, as their registered ADR Body, it will enable Bus Users to advocate even more effectively on their behalf."

For the past 35 years, Bus Users has been the recognised UK complaints handler for the bus and coach industry outside London and Northern Ireland. 

Two new job opportunities with Bus Users UK

18th September 2018

We're looking for creative problem solvers to join us in Leeds and Wales

Read more

Bus Users responds to five key consultations

14th September 2018

Submissions are in on Accessible Information, the EU and Rural Economy

Read more

We have a winner!

30th August 2018

Rachel Ball and her son Luke have won our #ilovemybus competition

Read more