CPT Journey Assistance Cards

A number of operators offer Journey Assistance Cards to improve travel for people with invisible disabilities. The Confederation of Passenger Transport UK (CPT) has produced a series of free-to-download cards in association with bus operators

Logo for the Confederation of Passenger Transport

CPT and a number of UK bus operators have developed a series of Journey Assistance Cards following discussion with local disability groups and passengers. The Cards are free-to-download and are available to operators and passengers for use when travelling.

On boarding the bus, passengers present their card to the driver indicating a request for specific assistance. Cards cover the following areas:

  • Please be patient I am deaf
  • Please be patient I am visually impaired
  • Please be patient I have a hidden disability
  • Please be patient I have difficulty speaking
  • Please speak slowly, I am hard of hearing
  • Please speak slowly and face me to help me hear better
  • Please scan my pass for me
  • Please count my change for me
  • Please help me find a seat
  • Please give me time to sit in case I fall down
  • Driver, please let me know when we get to…
  • Please tell me when we reach my stop…

Download your card templates here:

Journey Assistance cards #1

Journey Assistance cards #2




Bus Users 2022-08-12T15:20:14+01:00