Before you get in touch, please read these FAQs
I have a complaint but I haven’t contacted the operator
You have to contact the operator and give them 14 working days to respond. If you’re not happy with their response, we can help.
I lost something on my journey
Contact the operator, but get in touch with us if you’re not happy with their response.
My bus route or timetable has changed
You need to speak to your bus or coach operator.
My bus stop has moved
Your local council or local authority can help with this.
I was driving another vehicle / I was a pedestrian
You need to speak to the bus or coach operator.
My complaint has gone to a resolver account
We must have a personal email address to help with a complaint.
To make a complaint
For all other enquiries
Use the form below
Tel 0300 111 0001
Write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR
For news and updates
Sign up to our newsletter