Before you get in touch, please read these FAQs
You have to contact the operator and give them 14 working days to respond. If you’re not happy with their response, we can help
You need to contact London Travelwatch or The Consumer Council for Northern Ireland
Contact the operator, but get in touch with us if you’re not happy with their response
You need to speak to your bus or coach operator
Your local council or local authority can help with this
You need to speak to the bus or coach operator
We must have a personal email address to help with a complaint
To make a complaint
Visit Complaints
Tel 0300 111 0001
Email complaints@bususers.org
Write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR
For general enquiries
Use the form below
Tel 0300 111 0001
Email enquiries@bususers.org
Write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR
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