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Find out more

Before you get in touch, please read these FAQs

I have a complaint but I haven’t contacted the operator

You have to contact the operator and give them 14 working days to respond. If you’re not happy with their response, we can help

My complaint is about a journey in London or Northern Ireland

You need to contact London Travelwatch or The Consumer Council for Northern Ireland

I lost something on my journey

Contact the operator, but get in touch with us if you’re not happy with their response

My bus route or timetable has changed

You need to speak to your bus or coach operator

My bus stop has moved

Your local council or local authority can help with this

I was driving another vehicle / I was a pedestrian

You need to speak to the bus or coach operator

My complaint has gone to a resolver account

We must have a personal email address to help with a complaint

To make a complaint

Visit Complaints
Tel 0300 111 0001
Email complaints@bususers.org
Write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR

For general enquiries

Use the form below
Tel 0300 111 0001
Email enquiries@bususers.org
Write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR

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    Bus Users 2022-10-11T10:43:22+01:00