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Contact us

Find out more

Before you get in touch, please read these FAQs

I have a complaint but I haven’t contacted the operator

You have to contact the operator and give them 14 working days to respond. If you’re not happy with their response, we can help.

My complaint is about a journey in London or Northern Ireland
I lost something on my journey

Contact the operator, but get in touch with us if you’re not happy with their response.

I am concerned about the safety of a vehicle

Concerns around vehicle safety should be directed to the operator or the DVSA.

My bus route or timetable has changed

You need to speak to your bus or coach operator.

I have an issue with the Standard Fare Charge

Before we can help with this, you need to have been through the operator’s appeals process first.

My bus stop has moved

Your local council or local authority can help with this.

I was driving another vehicle / I was a pedestrian

You need to speak to the bus or coach operator.

My complaint has gone to a resolver account

We must have a personal email address to help with a complaint.

Make a complaint

We can only help with complaints if your journey was outside London
or Northern Ireland and you’ve already contacted the operator
Visit Complaints
Call 0300 111 0001
Email complaints@bususers.org
Write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR

General enquiries

Call 0300 111 0001
Email enquiries@bususers.org
Write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR

News and updates

For media enquiries email Press Office
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Bus Users 2024-07-03T15:26:52+01:00