Three women are in a bus shelter looking at a mobile phone together. A bus is passing by.

Our mission

Our mission is to bring people together through accessible, inclusive transport

Find out more

Our vision is that all communities have access to the best possible transport links

We work to…

  • make public transport inclusive and accessible
  • promote high standards of transport planning and delivery
  • raise awareness of the effects of transport poverty on loneliness, isolation and social exclusion
  • resolve passenger complaints and improve services.

We are…

  • a charity registered in England and Wales (1178677) and in Scotland (SC049144)
  • an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers
  • the nominated body for dealing with complaints under the Passenger Rights Regulation
  • a member of the Sustainable Transport Alliance
  • a Company Limited by Guarantee (04635458).

More about us

About us
A group of people working together at a table

We’re bringing people and communities together

Keep up
Single man sitting on a bus reading a tablet

Find out what we’ve been doing for passengers

Bus Users 2022-11-16T13:26:32+00:00