Three women are in a bus shelter looking at a mobile phone together. A bus is passing by.

Our mission

We’re on a mission to bring people together through accessible, inclusive transport

Find out more

Our vision is that all communities have access to the best possible transport links

We work to…

  • make public transport inclusive and accessible
  • promote high standards of transport planning and delivery
  • raise awareness of the effects of transport poverty on loneliness, isolation and social exclusion
  • resolve passenger complaints and improve services.

We are…

  • a charity registered in England and Wales (1178677) and in Scotland (SC049144)
  • an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers
  • the nominated body for dealing with complaints under the Passenger Rights Regulation
  • a member of the Sustainable Transport Alliance
  • a Company Limited by Guarantee (04635458).

More about us

About us
A group of people working together at a table

We’re bringing people and communities together

Keep up
Single man sitting on a bus reading a tablet

Find out what we’ve been doing for passengers

Bus Users 2023-01-26T14:40:30+00:00