Highlights
1985
- Set up by our President Emeritus, Dr Caroline Cahm, we were originally known as the National Federation of Bus Users
- We started running local events, giving passengers a chance to speak direct to the people running their services
- With the backing of the Confederation of Passenger Transport, we launched a complaints handling service
2002
- We won support and funding from the Welsh Government to set up an office in Cardiff
2004
- We officially became Bus Users UK
2010
- Our work handling passenger complaints was formally recognised by the Department for Transport
2013
- We won the backing of the Scottish Government to fund our work handling complaints and running local events in Scotland
- We set up compliance monitoring in Wales and Scotland to improve services, hold operators to account, and provide evidence to the Traffic Commissioners
- We became the Nominated Body for complaints under the European Passenger Rights Regulation
2017
- Bus Users became the first approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers
2018
- We registered as a UK charity (No1178677) with a new mission: to bring people together through socially inclusive transport
2019
- Our charitable status in Scotland was officially approved (SC049144)
2021
- Our Chief Executive, Claire Walters, was appointed Disability and Access Ambassador for buses