Our charity is making sure that everyone, wherever they are and whatever their needs may be, has access to the best possible transport links
Read MoreThe passenger champion
We listen to what people have to say about bus and coach services, and we make sure their voices are heard
Get on board

“Thank you for resolving this issue. It’s fantastic that your organisation works so hard to resolve complaints.â€

Complaints
If you’ve made a complaint to a bus or coach company and you’re not happy with the response, we can help
Help me make a complaintSupporting operators
Our guidance, monitoring work and training helps operators provide the best possible services to their passengers
I'm an operator - tell me more

Consultation
We talk to communities, local authorities and UK governments to protect, develop and improve public transport
Find out moreSupport our work
Help us improve transport for the millions of people who rely on it to access life’s opportunities
Donate
Latest news

Study from Bus Users UK examines the accessibility of bus apps in Wales

City Regions to benefit from £8.8 billion for sustainable local transport

Jennie Martin MBE has become the new Chair of Bus Users UK

Transport planning in new developments is critical to levelling-up and regeneration
