Our charity is making sure that everyone, wherever they are and whatever their needs may be, has access to the best possible transport links
Read MoreOur impact
We work with communities, operators, local authorities and UK governments to protect and improve public transport for everyone
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The passenger champion
We listen to what people have to say about bus and coach services, and we make sure their voices are heard
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“Thank you for resolving this issue. It’s fantastic that your organisation works so hard to resolve complaints.â€
Complaints
If you’ve made a complaint to a bus or coach company and you’re not happy with the response, we can help
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1,299
Last year we successfully resolved complaints on nearly 3,000 issues, improving services for everyone
Supporting operators
Our guidance, monitoring work and training helps operators provide the best possible services to their passengers
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Help us improve transport for the millions of people who rely on it to access life’s opportunities
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Latest news
Bus Users UK ‘disappointed’ at possible plans for motorists
Bus Users UK welcomes aboard Lydia Horbury as new Director for England
Sioned Williams AS/MS takes Catch the Bus Month to the Senedd, Wales
Bus Users consultations in Conwy Valley result in Fflecsi zone extension
