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Bringing people together

Support our work and help make transport accessible and inclusive for everyone

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Our charity is making sure that everyone, wherever they are and whatever their needs may be, has access to the best possible transport links

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The passenger champion

We listen to what people have to say about bus and coach services, and we make sure their voices are heard

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“Thank you for resolving this issue. It’s fantastic that your organisation works so hard to resolve complaints.”

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Complaints

If you’ve made a complaint to a bus or coach company and you’re not happy with the response, we can help

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1,081
Last year we successfully resolved complaints on over 1,000 issues, improving services for everyone

Supporting operators

Our guidance, monitoring work and training helps operators provide the best possible services to their passengers

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Consultation

We talk to communities, local authorities and UK governments to protect, develop and improve public transport

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Help us improve transport for the millions of people who rely on it to access life’s opportunities

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Latest news

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Bus Users 2022-09-20T16:04:06+01:00