Man and child smiling together on a bus

Bringing people together

Support our work and help make transport accessible and inclusive for everyone

Find out more

Our charity is making sure that everyone, wherever they are and whatever their needs may be, has access to the best possible transport links

Read More

The passenger champion

We listen to what people have to say about bus and coach services, and we make sure their voices are heard

Get on board
Three women are in a bus shelter looking at a mobile phone together. A bus is passing by.
Head shot of a young woman

“Thank you for resolving this issue. It’s fantastic that your organisation works so hard to resolve complaints.”

Single man with headphones looking at phone while sitting on a bus


If you’ve made a complaint to a bus or coach company and you’re not happy with the response, we can help

Help me make a complaint
Last year we successfully resolved complaints on over 1,000 issues, improving services for everyone

Supporting operators

Our guidance, monitoring work and training helps operators provide the best possible services to their passengers

I'm an operator - tell me more
Female bus driver in action
A bus passing the Houses of Parliament


We talk to communities, local authorities and UK governments to protect, develop and improve public transport

Find out more

Support our work

Help us improve transport for the millions of people who rely on it to access life’s opportunities

Woman travelling on a bus smiling into the camera

Latest news

Click here for more news
Bus Users 2022-09-20T16:04:06+01:00