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Bringing people together

Support our work and help make transport accessible and inclusive for everyone

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Our charity is making sure that everyone, wherever they are and whatever their needs may be, has access to the best possible transport links

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Our impact

We work with communities, operators, local authorities and UK governments to protect and improve public transport for everyone

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The passenger champion

We listen to what people have to say about bus and coach services, and we make sure their voices are heard

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“Thank you for resolving this issue. It’s fantastic that your organisation works so hard to resolve complaints.”

Complaints

If you’ve made a complaint to a bus or coach company and you’re not happy with the response, we can help

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1,299
Last year we successfully resolved complaints on nearly 3,000 issues, improving services for everyone
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Supporting operators

Our guidance, monitoring work and training helps operators provide the best possible services to their passengers

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Help us improve transport for the millions of people who rely on it to access life’s opportunities

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Latest news

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Bus Users 2023-08-09T14:50:28+01:00