Our charity is making sure that everyone, wherever they are and whatever their needs may be, has access to the best possible transport links
Read MoreOur impact
We work with communities, operators, local authorities and UK governments to protect and improve public transport for everyone
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The passenger champion
We listen to what people have to say about bus and coach services, and we make sure their voices are heard
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“Thank you for resolving this issue. It’s fantastic that your organisation works so hard to resolve complaints.â€
Complaints
If you’ve made a complaint to a bus or coach company and you’re not happy with the response, we can help
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1,299
Last year we successfully resolved complaints on nearly 3,000 issues, improving services for everyone
Supporting operators
Our guidance, monitoring work and training helps operators provide the best possible services to their passengers
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Help us improve transport for the millions of people who rely on it to access life’s opportunities
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Latest news
Analysis of two new reports from CPT Cymru on the Welsh bus network
New priority measures in Aberdeen pay dividends for bus passengers
2023 and beyond! Highlights from this year’s Bus Users UK Catch the Bus Month
Making journeys safer and more inclusive for bus passengers in North Wales
