Our charity is making sure that everyone, wherever they are and whatever their needs may be, has access to the best possible transport links
Read MoreThe passenger champion
We listen to what people have to say about bus and coach services, and we make sure their voices are heard
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“Thank you for resolving this issue. It’s fantastic that your organisation works so hard to resolve complaints.â€
Complaints
If you’ve made a complaint to a bus or coach company and you’re not happy with the response, we can help
Help me make a complaint
1,081
Last year we successfully resolved complaints on over 1,000 issues, improving services for everyone
Supporting operators
Our guidance, monitoring work and training helps operators provide the best possible services to their passengers
I'm an operator - tell me more
Consultation
We talk to communities, local authorities and UK governments to protect, develop and improve public transport
Find out moreSupport our work
Help us improve transport for the millions of people who rely on it to access life’s opportunities
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Latest news
Bus Users UK urges rethink on withdrawal of London’s Day Travelcard scheme
On board the world’s first, full size autonomous bus service
Bus Users in Wales assesses impact of Conwy service withdrawal
‘Exceptional manager’ sought to lead Bus Users UK team in England
