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Annual report

Bus Users’ Annual Report 2015/16

Our Annual Report covering April 2015 - March 2016 is available to download
12 Sep, 2016 Bus Users' Annual Report 2015/16
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Bus Users England Annual Report 2015-16

Download the latest Annual Report from Bus Users England April 2015 - March 2016
10 Sep, 2016 Bus Users England Annual Report 2015
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Bus Users Cymru Annual Report 2015-16

Download the latest Annual Report from Bus Users Cymru April 2015- March 2016
16 Aug, 2016 Bus Users Cymru Annual Report 2015-16
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Bus Users Scotland Annual Report

Download the latest Annual Report from Bus Users Scotland April 2015 - March 2016
28 Apr, 2016 Bus Users Scotland Annual Report 2016
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Bus Users’ Annual Report 2014

11 Jun, 2015 Bus Users' Annual Report 2014
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European Passenger Rights Regulation Report on UK activities 2013/14

1 Jun, 2015
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Bus Appeals Body Annual Report 2014

21 Apr, 2015 Bus Appeals Body Annual Report 2014
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Bus Users’ Annual Report 2013

23 Apr, 2014 Bus Users' Annual Report 2013
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Bus Appeals Body Annual Report 2013

15 Apr, 2014 Bus Appeals Body Annual Report 2013.pdf
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Bus Users’ Annual Report 2012

24 Jan, 2013 Bus Users' Annual Report 2012
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Bus User Magazines

Bus User News issue 3

The latest passenger news from Bus Users UK
8 Mar, 2017 Bus User News Edition 3
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Bus User News issue 2

The latest passenger news from Bus Users UK
29 Jan, 2017 January 2017 Bus User News
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Bus User News issue 1

The latest passenger news from Bus Users UK
18 Dec, 2016 Bus User News Edition 1
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Bus User 63 - Final Edition

This is the final, printed edition of Bus User Magazine. We look back at the people and organisation behind Bus User and chart its history from the black and white, photocopied newsletter it began life as.
1 Dec, 2016 Bus User 63 - Final Edition
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Bus User 62

In this edition we look at bikes on buses, find out what the industry can do to support wheelchair users and passengers with mental health issues, and we ask operators what they really think of Bus Users. We also talk to Calum Aikman about the role of the bus compliance officer in Scotland.
28 Jun, 2016 Bus User 62
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Bus User 61

We talk to UK Bus Awards winner, Carole Hind and interview Bus Users member and Chelsea Pensioner, John Hellewell, and Ian Jones, Director and Solicitor with Backhouse Jones . We also look at fuel prices, cuts to bus services and contactless ticketing alongside all our usual features and contributions.
5 Apr, 2016 Bus User 61 Spring
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Bus User 60

In the latest Bus User we introduce our new Chair, the Rt Hon Norman Baker, our new Director for England and our three new Board members. There's a special feature on the environmental benefits of the bus, a report from our AGM and a look at what devolution will mean for bus services.
11 Nov, 2015 Bus User 60
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Bus User 59

In this Election special we ask leading figures from the world of buses what they'd like to see from the new government. There's also an update on the work of Bus Users Cymru, a farewell to Stephen Morris, Deputy Chief Executive of Bus Users, and a look ahead to this year's Catch the Bus Week.
31 Jul, 2015 Bus User 59
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Bus User 58 Spring

We take a look at what the major players in transport from the three main political parties have to say; we publish our own Manifesto for Bus Users ahead of the General Election and look at what the election will mean for bus services; and we report on the Passenger Focus Bus Passenger Satisfaction Survey.
29 Apr, 2015 Bus User 58 Spring
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Bus User 57 Winter 2014/15

What would make car users switch to bus, why do buses run late, do modern bus designs give passengers what they want and consultation with bus users.
23 Feb, 2015 Bus User 57 Winter 2014/15
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Bus User 56 Autumn 2014

What's happening to bus lanes in Liverpool and the argument for bus priorities, National Express's Youth Promise, European Bus Passenger Rights explained, travelling by bus from the point of view of a partially sighted person and how to go about complaining abut your bus service on-line.
22 Oct, 2014 Bus User 56 Autumn 2014
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Bus User 55 Summer 2014

Full report on Bus User's AGM 2014, insights from Tracy Jessop on Norfolk's successful bus network, an update on developments to extend Bus Users' network, a review of Catch the Bus Week and the latest Passenger Focus survey plus a farewell from Gillian Merron, outgoing Chair of Bus Users.
30 Jun, 2014 Bus User 55 Summer 2014
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Bus User 54 Spring 2014

Local authority cuts are biting harder, details of Catch the Bus Week, a new initiative to help those with hidden disabilities, how buses and coaches coped with the winter floods and does it matter if our buses run late? A report on research into that issue.
17 Apr, 2014 Bus User 54 Spring 2014
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Bus User 53 Winter 2013

Dalesbus: axed despite carrying large numbers; travelling in Brighton, a happy bus driver, passengers' views on value for money, making it simple and contrasting approaches to bus priority in Liverpool and Luton.
2 Dec, 2013 Bus User 53 Winter 2013
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Bus User 52 Autumn 2013

Passenger Focus’s latest bus passenger satisfaction survey, what goes into judging for the UK Bus Awards and a report on our local groups’ training day in Birmingham.
1 Oct, 2013 Bus User 52 Autumn 2013
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Bus User 51 Summer 2013

Issues facing blind bus users, news of our expansion in Scotland, how revenue protection is done in the West Midlands and a report on our AGM.
3 Jun, 2013 Bus User 51 Summer 2013
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Bus User 50 Spring 2013

How buses coped in the snow, the potential for bus services in major urban areas and a ground-breaking judgement on a major bus company in Derby.
1 Apr, 2013 Bus User 50 Spring 2013
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Bus User 49 Winter 2012/13

How buses need to cater better for young people, what community transport could mean to rural communities, a study into what people get up to pass the time on the bus and a campaign to ensure bus drivers are more aware of the needs of blind people.
3 Dec, 2012 Bus User 49 Winter 2012/13
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Consultation responses

Response to Nexus bus review, Tyne & Wear

Bus Users has submitted its response to the Nexus review, Tyne & Wear
4 Aug, 2016 Nexus Consultation Response, Tyne & Wear
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Response to proposals from Dorset County Council

Bus Users has responded to new service proposals from Dorset County Council
25 Jul, 2016 Response to Dorset County Council bus service proposals
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Kent County Council Consultation Response

Bus Users has submitted its response to Kent County Council's bus consultation
19 May, 2016 Kent County Council Consultation Response
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Derbyshire County Council Consultation Response

Bus Users has submitted its response to Derbyshire County Council bus consultation
29 Apr, 2016 Derbyshire County Council Consultation Response
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Wiltshire County Council Consultation Response

Bus Users has submitted its response to Wiltshire County Council bus consultation
13 Apr, 2016 Wiltshire County Council Consultation Response
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Lancashire County Council Consultation Response

Bus Users has submitted its response to Lancashire County Council's bus consultation
31 Mar, 2016 Lancashire County Council Consultation Response
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Surrey County Council Consultation Response

Bus Users has submitted its response to Surrey County Council's bus consultation
16 Mar, 2016 Surrey County Council Consultation Response
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Dorset County Council Consultation Response

Bus Users has submitted its response to Dorset's Public Transport Review.
12 Feb, 2016 Dorset County Council Consultation Response
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Somerset County Council Consultation Response

Following a series of You Bus Matters events, Bus Users has put together a consultation response for Somerset County Council.
11 Jan, 2016 Bus Users' response to Somerset County Council's Consultation
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Bray Neighbourhood Plan Consultation Response

Bus Users responds to Berkshire's Bray Parish Neighbourhood Plan
2 Jun, 2015 Consultation Response
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Bray Parish Neighbourhood Plan

Bray Parish, Berkshire, has launched a Pre-Submission Consultation document on its Neighbourhood Plan
2 Jun, 2015 Bray Parish Pre-Submission Consultation
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Response to Bristol Metrobus Quality Partnership Scheme Consultation

Bus Users responds to consultation by Bristol Metrobus on its Quality Partnership Scheme
2 Jun, 2015 Metrobus Quality Partnership Scheme Consultation Response
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Bristol Metrobus Quality Partnership Scheme draft Consultation

Bristol Metrobus has launched a draft consultation on its Quality Partnership Scheme
2 Jun, 2015 Bristol Metrobus Draft Consultation
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Bus Users’ response to TfGM

Bus Users has published its response to the TfGM Quality Partnerships Consultation
2 Jun, 2015 Bus Users' response to TfGM Quality Partnership Consultation
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Transport for Greater Manchester Consultation

TfGM is carrying out a consultation on its planned £122 million bus priority package
2 Jun, 2015 TfGM Quality Partnership Consultation
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DfT consultation on revising PSV conduct regulations

The DfT's consultation paper on reviewing the Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. You can read our responses below.
20 Jan, 2015 Reviewing the Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990
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Bus Users’ response to DfT consultation on revising PSV conduct regulations

See our responses to the DfT's consultation on revising the PSV conduct regulations.
20 Jan, 2015 PSV Conduct Regulations Review: responses
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Response to Lancashire County Council’s Consultation on subsidised bus services

Bus Users has submitted a full response to Lancashire County Council's consultation on the draft criteria for assessing Lancashire County Council subsidised bus services.
5 Aug, 2014 Response to Lancashire County Council
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Response to supplementary consultation on Tyne & Wear Quality Contract proposals

Nexus has modified some of the proposals in its original Quality Contract proposal following feedback to the original consultation. This is Bus Users UK's response to that additional consultation
22 May, 2014 T&W QCS revised consultation
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Bus Users Cymru response to consultation on Senior Traffic Commissioners Guidance

Following a consultation on the Senior Traffic Commissioners' guidance to bus operators in 2013, a revised proposal has been made. This is Bus Users Cymru's reponse
19 May, 2014 STC Consultation 19 May 2014 (Bus Users Cymru response)
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Bus Users UK response to consultation on Senior Traffic Commissioners Guidance

Following a consultation on the Senior Traffic Commissioners' guidance to bus operators in 2013, a revised proposal has been made. This is Bus Users UK's response
19 May, 2014 Bus services consultation response form BU UK
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Implementation of the Competition Commission remedies on bus registration

DfT has been consulting on plans to extend the lead time for bus companies to register bus services to make it more difficult to chase off new competitors. We fear the proposals in this response to the Competition Commissioner's investigation of the bus market are a'blunt instrument' which will have adverse effects for bus users.
6 May, 2014 Bus Registration Consultation response
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Response to consultation on local authority parking

Following the suggestions to ease parking controls by Secretary of State for Communities and Local Government Eric Pickles, the Department for Transport has been consulting on the feasibility of his proposals. We have responded on the basis of the likely effects to bus passengers of more indiscriminate parking.
14 Feb, 2014 Response to consultation on local authority parking
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Cumbria County Council consultation

Proposals to withdraw subsidy for bus services in Cumbria
20 Jan, 2014 Cumbria County Council consultation
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Worcestershire County Council Consultation

The proposed withdrawal of subsidised bus services in Worcestershire.
1 Jan, 2014 Worcestershire County Council Consultation
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Response to Senior Traffic Commissioner’s draft guidance

Comments on the Senior Traffic Commissioner’s draft guidance, November 2013.
4 Nov, 2013 Response to Senior Traffic Commissioner’s draft guidance
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The Quality Contract Scheme proposal for Tyne & Wear

Response to Nexus (Tyne & Wear Integrated Transport Authority), November 2013.
1 Nov, 2013 The Quality Contract Scheme proposal for Tyne & Wear
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Closure of bus lanes in Liverpool

A letter to the Mayor of Liverpool, October 2013.
3 Oct, 2013 Closure of bus lanes in Liverpool
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Periodic training of PCV drivers

Response to a European Union consultation, September 2013.
2 Sep, 2013 Periodic training of PCV drivers
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PSV lost property regulations

Response to DfT on ‘Red Tape Challenge’ proposal to revoke PSV lost property regulations, July 2013.
1 Jul, 2013 PSV lost property regulations
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Transport in Isolated Rural Communities

Response to the Parliamentary Transport Committee, September 2013.
1 Jul, 2013 Transport in Isolated Rural Communities
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Effectiveness of legislation relating to transport for disabled people

Response to the Parliamentary Transport Committee, January 2013.
1 Jan, 2013 Effectiveness of legislation relating to transport for disabled people
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General

Member Consultation Results

Download a PDF of the Member Consultation Results for 12th August 2016
19 Aug, 2016
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Your Bus Matters

Our step-by-step guide covers every stage of running a Your Bus Matters event from planning to follow-up.
2 Jun, 2015
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European Passenger Rights (Regulation (EU) N° 181/2011) Report on UK activities 2013/14

Bus Users is one of the National Enforcement Bodies for the European Passenger Rights Regulations for bus and coach passengers. Each Member State is required to publish a report on activities for each two-year period. The first covers the period from the implementation of the regulation on 1 March 2013 toe 31 December 2014.
1 Jun, 2015
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The Bus Users’ Manifesto

Bus Users has developed a 10 point Manifesto ahead of the Election, calling on the new Government to make buses a priority.
9 Apr, 2015 The Bus Users' Manifesto
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Bus Appeals Body

Dowload a PDF to explain how the Bus Appeals Body works.
19 Jan, 2015 Bus Appeals Body leaflet
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Eurobarometer Quality of Transport survey

Some interesting facts and figures published by the European Union on attitudes to the use of different modes of transport throughout Europe. There are breakdowns showing attitudes in each Member State as well as by different demographics.
8 Jan, 2015 Eurobarometer Quality of Transport survey
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Cludiant Cyhoeddus i Bobl Gydag Amddifadiad Synhwyraidd

Canllaw Ymarfer Gorau ar gyfer gweithredwyr ac awdurdodau lleol ar Ddarpariaeth Gwasanaethau Cludiant Cyhoeddus yng Nghymru i Bobl gydag Amddifadiad Golwg a Chlyw
28 Oct, 2014 Cludiant Cyhoeddus i Bobl Gydag Amddifadiad Synhwyraidd
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Public Transport for people with sensory loss report

Best Practice Guidance for operators and local authorities on the Provision of Public Transport Services in Wales for People with Visual and Hearing Loss
28 Oct, 2014 Public Transport for people with sensory loss report
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European Passenger Rights Regulation (EU) No 181/2011

The full text of the European Bus & Coach Passenger Rights Regulation. PLEASE NOTE: Not all Articles in this regulation apply in the UK and it should be read in conjunction with SI 2013 No. 1865, available below.
29 Sep, 2014 European Passenger Rights Regulation (EU) No 181/2011
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Statutory Instrument 2013 No. 1865

This is the UK statutory instrument that enforces the relevant articles of the European Bus & Coach Passenger Right Directive.
29 Sep, 2014 Statutory Instrument 2013 No. 1865
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Letter to the Chancellor

Bus Users UK has signed a letter along with Campaign for Better Transport and other organisations reminding the Chancellor of the Exchequer of the benefits of bus services and the need to fund them properly in the Budget
10 Mar, 2014 Letter to the Chancellor of the Exchequer
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Good Practice Guide

When we say we want to see a better bus service, what things would make it better? Our Good Practice Guide sets out the ingredients of a good bus service.
24 Jan, 2014 Good Practice Guide
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Concessionary Bus Travel in England

Frequently asked questions about bus passes.
1 Oct, 2013 Concessionary Bus Travel in England
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BBC Radio Oxford

Should pensioners pay for their bus travel to protect services?
Claire Walters on BBC Radio Oxford
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Policy Papers

Concessionary Fares

Different concessionary fares arrangements for older people and people with disabilities apply in different parts of the UK. We would like a more cohesive and properly funded policy.
3 Mar, 2014 Concessionary Fares
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Quality Partnerships

What options are open to bus companies and local authorities to work together to improve matters for bus users?
24 Jan, 2014 Quality Partnerships
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Grant Gwasanaethau Trafnidiaeth Rhanbarthol

Esboniad o'r hyn sy'n cyfateb yng Nghymru i'r Grant Gweithredwyr Gwasanaethau Bysiau.
24 Jan, 2014 Grant Gwasanaethau Trafnidiaeth Rhanbarthol
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Bus Services Support Grant (BSSG) - South East Wales

The Welsh equivalent of Bus Service Operators Grant (formerly the Regional Transport Services Grant) explained.
24 Jan, 2014 Regional Transport Services Grant in Wales
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Passenger Safety

What measures are taken to ensure that travel by bus in Britain is as safe as it can be?
24 Jan, 2014 Passenger Safety
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Bus Service Operators’ Grant

The only form of national government funding for bus services is often under threat. We give the background here.
24 Jan, 2014 Bus Service Operators’ Grant
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Your Bus Matters reports

Your Bus Matters event report - Manchester

Manchester, 9 April 2014
21 May, 2014 Your Bus Matters event report Manchester
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Your Bus Matters event report - Cramlington

Cramlington, 7 March 2014
21 May, 2014 Your Bus Matters event report Cramlington
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Your Bus Matters event report - Leicester

Leicester, 25 June 2013
25 Jun, 2013 Your Bus Matters event report Leicester
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