Bus Users to register as Alternative Dispute Resolution body

Bus Users to register as Alternative Dispute Resolution body

Chair of Bus Users UK and former Transport Minister Norman Baker has today announced that Bus Users UK will be registering as an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers. 

ADR protects the rights of the consumer and provides a quicker and cheaper alternative to the court system when a consumer is unable to resolve a dispute directly with a retailer or service provider.

Norman Baker said: “Bus and coach operators are now required, by law, to make passengers aware of an approved ADR Body for their complaints. This will give passengers greater protection and, as their registered ADR Body, it will enable Bus Users to advocate even more effectively on their behalf."

For the past 35 years, Bus Users has been the recognised UK complaints handler for the bus and coach industry outside London and Northern Ireland. 

King’s Lynn bus lane to be opened to all traffic

27th June 2017

Lifting restrictions on bus lane will increase congestion and pollution

Read more

Dorset braced for devastating cuts to bus services

21st June 2017

Bus Users warns cutting services will 'create more problems than it solves'

Read more

10 point Bus Manifesto relaunched ahead of General Election

25th May 2017

Bus Users is calling on the new Government to give buses priority

Read more