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Bus Users takes the Time for Change Pledge

Bus Users takes the Time for Change Pledge
Left to right:  Kerry Donn (Finance Manager, Bus Users) Jessica Heaven (Complaints Handler, Bus Users England) Dawn Badminton-Capps (Director, Bus Users England) Claire Walters (Chief Executive, Bus Users) Claire Mantle (Complaints Handler, Bus Users England) Therese Heslop (Membership Administrator, Bus Users)

Bus Users has taken the Time to Change Pledge to end the stigma and discrimination experienced by people with mental health problems.

Claire Walters, Chief Executive of Bus Users has long been an advocate of mental health issues and participated in the ground-breaking Summit on Mental Health & Transport run by Anxiety UK and the Mental Health Action Group in February.

Speaking at the Pledge signing, Claire said: “Everyday activities like getting on a bus can be particularly challenging for someone experiencing problems with their mental health. At the same time, buses can be their lifeline, connecting people with jobs, support networks and specialist services.”

Buses are by far the most popular form of public transport, so local authorities, operators and staff have a vital role to play in ensuring buses are accessible and meet the needs of everyone, including people experiencing mental health issues.

“1 in 4 of us have a mental health problem so it’s essential that, as an industry, we learn to understand and recognise the needs of our staff, our clients and each other.”

As well as pledging to provide a safe environment for people to be open about their mental health needs, Bus Users has committed to ensure that its staff are supported within the workplace, that anyone who comes into contact with the organisation is treated with courtesy and respect, regardless of their physical or mental health, and that Bus Users will have at least two Time to Change Champions on hand within the organisation at all times to provide support and ensure wellbeing in the workplace.

Bus Users is also committed to ensuring that its staff and Board of Directors all take the personal Time to Change Pledge. To find out how to get involved and take the pledge or become a Time for Change Champion, visit

Time to Change is run by mental health charities Mind and Rethink Mental Illness.

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