Survey shows high satisfaction rates among local bus passengers

Survey shows high satisfaction rates among local bus passengers

The latest Bus Passenger Survey from Passenger Focus shows that 86% of passengers are satisfied with their local bus service.

But while overall satisfaction rates are high, results vary considerably when it comes to the basics, such as value for money, reliability and punctuality.

David Sidebottom, Passenger Director at Passenger Focus said: “Passengers tell us that they want a bus service that is punctual, reliable and offers value for money. Such a wide range of value for money and punctuality scores across the country shows there is still room for improvement."

Claire Walters, Chief Executive of Bus Users, agreed: “This absolutely reflects what Bus Users has consistently said for years, that understanding passenger needs and putting passengers at the heart of services is the key to getting more people on board.”

Click here too read the survey in full

Dorset braced for devastating cuts to bus services

21st June 2017

Bus Users warns cutting services will 'create more problems than it solves'

Read more

10 point Bus Manifesto relaunched ahead of General Election

25th May 2017

Bus Users is calling on the new Government to give buses priority

Read more

15th May 2017 - Brighton Area Buswatch

The May edition of Brighton Area Buswatch News is available to download now

Read more