Survey shows high satisfaction rates among local bus passengers

Survey shows high satisfaction rates among local bus passengers

The latest Bus Passenger Survey from Passenger Focus shows that 86% of passengers are satisfied with their local bus service.

But while overall satisfaction rates are high, results vary considerably when it comes to the basics, such as value for money, reliability and punctuality.

David Sidebottom, Passenger Director at Passenger Focus said: “Passengers tell us that they want a bus service that is punctual, reliable and offers value for money. Such a wide range of value for money and punctuality scores across the country shows there is still room for improvement."

Claire Walters, Chief Executive of Bus Users, agreed: “This absolutely reflects what Bus Users has consistently said for years, that understanding passenger needs and putting passengers at the heart of services is the key to getting more people on board.”

Click here too read the survey in full

Diamond Buses calls on passengers to save service

11th August 2017

Low passenger numbers threaten future of No 1 Kidderminster service

Read more

28th July 2017 - Brighton Area Buswatch

Read the latest edition of Brighton Area Buswatch News

Read more

Bus Users calls for end to Queen Street bus ban

26th July 2017

Oxford County Council renews ban on giving buses access to heart of City

Read more