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edition 4 | 2017

bus user news

We've done it!

Bus Users UK is now officially registered as an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers. Claire Walters, Chief Executive of Bus Users said: “This is great news for passengers who now have a recognised intermediary to help resolve their complaints.”  Read more

Passenger satisfaction

The latest Bus Passenger Survey from Transport Focus shows that while satisfaction levels are up slightly, issues with congestion and punctuality are taking their toll on passengers  Read more

All change

Following Philip Rutnam’s recent move to the Home Office, Bernadette Kelly has been appointed Permanent Secretary at the DfT
Read more

Artist onboard

A photography student who has been exploring the state of mind we experience in different situations has found that the more people use the bus, the more comfortable they feel about it
Read more

Cutting opportunities

The latest Buses in Crisis report from the Campaign for Better Transport shows a ‘deeply concerning’ picture of cuts to services across England and Wales Read more

Third sector engagement

Bus Users Scotland recently attended an annual nationwide event organised by the Scottish Council for Voluntary Organisations with a view to extending its work with non-profit groups
Read more

Real-time impact

The Transport Research Institute at Edinburgh Napier University is looking for local bus users to take part in a short survey examining the impact of real-time passenger information  Read more

Coming of age

Claire Walters wants us to update our view of the bus from the sentimental nostalgia of Blakey and the gang in On the Buses to the hi-tech, pollution and congestion busting lynchpin of modern day transport  Read more

Britain's best bus driver

Nominations are now open for the UK Bus Awards Top National Bus Driver for 2017. The UK Bus Awards are looking to recognise those stand out drivers who combine technical skills with personality and professionalism
 Read more

Reading goes cashless

Seven day paper tickets will no longer be available on Reading Buses in a move that Bus Users UK is warning could exclude passengers without access to contactless payment   
Read more

Moorsbus is back

After an amazing campaign by local groups, the Moorsbus service is set to return for an extended season transporting passengers across the North York Moors to the National Park
Read more

Local outreach

Bus Users Cymru attended an information surgery hosted by Jayne Bryant AM in Malpas, South Wales this March along with local councillors, Newport Bus, Newport City Homes, Newport Mind and the Citizens Advice Bureau
Read more

Readers comments

Bus Users news reader John Ashmore responds to our recent article on the Supreme Court ruling in the Doug Paulley wheelchair access case  Read more
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