Bus Users UK champions the rights of bus and coach users. We give passengers a voice, campaign for improved standards, and work to make bus travel a viable choice for all.
Bus Users UK is a non-profit organisation. We work on behalf of all bus users and you can support this work by becoming a member.Find out more
Making a complaint
If you've already complained to a bus operator and they've failed to give you a satisfactory response, Bus Users UK could help.Make a complaint
Give the bus a chance!
Bus services are the answer to congestion and air pollution in towns and cities: but they need priority measures to make them more reliable and quicker. It's time to give bus services the freedom to get into town quickly and easily so that people have a real alternative to their cars.Find out more
Frequently asked questions
Many thanks for all your help and advice, it has been invaluable and very gratefully received.