Bus Users UK champions the rights of bus and coach users. We give passengers a voice, campaign for improved standards, and work to make bus travel a viable choice for all.
Bus Users UK is a non-profit organisation. We work on behalf of all bus users and you can support this work by becoming a member.Find out more
Making a complaint
If you've already complained to a bus operator and they've failed to give you a satisfactory response, Bus Users UK could help.Make a complaint
Are cashless buses the future?
TfL's vision of the cashless bus is now a reality. But as the dust settles and the difficulties of operating such a system kick in, how are things going for the people who really matter - the passengers? Read our latest Blog and let us know what you think.Cashless buses
Frequently asked questions
Many thanks for all your help and advice, it has been invaluable and very gratefully received.