Bus Users UK champions the rights of bus and coach users. We give passengers a voice, campaign for improved standards, and work to make bus travel a viable choice for all.
Bus Users UK is a non-profit organisation. We work on behalf of all bus users and you can support this work by becoming a member.Find out more
Making a complaint
If you've already complained to a bus operator and they've failed to give you a satisfactory response, Bus Users UK could help.Make a complaint
The dreaded driver changeover
Bus drivers have to have breaks and for good reason. But is it really necessary to leave passengers out in the cold while a new driver takes over, or is there a better way?Bus Users' Blog
Frequently asked questions
Many thanks for all your help and advice, it has been invaluable and very gratefully received.