Bus Users UK champions the rights of bus and coach users. We give passengers a voice, campaign for improved standards, and work to make bus travel a viable choice for all.
Bus Users UK is a non-profit organisation. We work on behalf of all bus users and you can support this work by becoming a member.Find out more
Making a complaint
If you've already complained to a bus operator and they've failed to give you a satisfactory response, Bus Users UK could help.Make a complaint
Cashless or just heartless?
In our latest blog we catch up with cashless buses and find out whether TfL is honouring its commitment not to leave passengers strandedBus Users' Blog
Frequently asked questions
Many thanks for all your help and advice, it has been invaluable and very gratefully received.